Protect yourself

Scam And Fraud Awareness

Stay informed, stay vigilant, and protect what matters most—your financial well-being and personal data.

Common payment scams

  • Phishing Emails: Scammers send deceptive emails that appear to be from legitimate sources, asking recipients to click on links and provide sensitive payment information.
  • Invoice Fraud: Fraudsters send fake invoices, often with altered bank details, tricking individuals or businesses into making payments to the wrong accounts.
  • Online Shopping Scams: Fake online stores lure customers with attractive deals but never deliver the purchased items, leaving victims without their products or refunds.
  • Advance Fee Fraud: Scammers ask for upfront payments or fees with the promise of a larger reward or service, but they never deliver on their promises.
  • Ransomware Attacks: Cybercriminals encrypt victims' files and demand a ransom in cryptocurrency for the decryption key, affecting both individuals and organizations.

How to identify a scam.

  1. Too Good to Be True: If an offer or opportunity seems overly generous or promises unrealistic returns, it's likely a scam.
  2. Urgent and Pressure Tactics: Scammers often create a sense of urgency, pressuring you to make quick decisions without proper research.
  3. Unsolicited Communications: Be cautious of unexpected emails, calls, or messages requesting personal or financial information.
  4. Poor Grammar and Spelling: Scam messages often contain typos, grammatical errors, or poorly designed websites.
  5. Request for Payment or Personal Information: If you're asked to send money or share sensitive data, especially through unsecured channels, it's likely a scam.

Personal information you must never share

  1. Bank Verification Number (BVN)
  2. Bank Account Numbers
  3. Debit/Credit Card Information
  4. Driver's License Number
  5. Online Banking Passwords
  6. Mother's Maiden Name
  7. Personal Identification Number (PIN)
  8. Tax Identification Number (TIN)
  9. Passwords for Online Accounts
  10. National Identification Number (e.g., National ID card)
  11. Passport Number
  12. Full Birthdate
  13. Home Address
  14. Phone Passwords or PINs
  15. Email Account Passwords
  16. Any Confidential Business Information
  17. Sensitive Biometric Data (e.g., fingerprints or facial recognition data)

How ZeGid may contact you

Emails

  • All emails from ZeGid will come from addresses ending in ‘zegidpay.com’ (e.g., zegidpay.com, updates.zegidpay.com, and alerts.zegidpay.com).
  • We may send various messages to the email linked to your ZeGid profile:
  1. Transaction Alerts: These include notifications about debit and credit transactions, savings updates, gift card codes, electricity meter tokens, and stock trading activity.
  2. Announcements: You'll receive updates on app improvements, promotions, new features, scheduled downtimes, and maintenance.
  3. Device Change: We inform you whenever you sign in to your ZeGid account from a new device.
  4. Password Change: Notifications are sent when you request a password change via your ZeGid app or app.zegidpay.com.
  5. Account Statement: You'll receive your account statement in spreadsheet or PDF format upon request through your ZeGid app.

SMS

  1. Phone Number Confirmation: We send a code to verify that the phone number added to your ZeGid profile is yours.
  2. BVN Confirmation: You'll receive a code to confirm your BVN (Bank Verification Number) linked to your ZeGid profile.
  3. Card Payment Confirmation: Codes are sent to confirm any card payments you initiate.

Phone Calls

We may call you to address complaints, transaction disputes, provide important account information, share surveys, or simply check in on your experience with ZeGid.

Rest assured, if we call you, we'll clearly identify ourselves and explain the purpose of the call. Importantly, we'll never ask for sensitive account details like your password, passcode, transaction PIN, card CVV (the three-digit number on the back of your debit card), or your Transfer ID.


Social Media

We might send you a message on our official social media accounts to follow up on questions, address complaints, or resolve transaction disputes:

Facebook-f Instagram Twitter LinkedIn

Be cautious of fraudulent social media accounts pretending to be ZeGid.

WhatsApp Messages

While we occasionally send transaction alerts through SMS, please note that we don't use WhatsApp for customer support.

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ZeGid is a financial platform, not a bank. Banking services provided by ZeGid's bank partner(s). Debit cards are issued by issuing partners. An account with ZeGid is required to send and receive money.

ZeGid does not store your money or charge you added card without authentication from you. Through ZegidPay’s licenses and partnerships with partner banks, ZeGid is authorized to process deposits and refunds into users bank accounts.

Securities brokerage services are provided by Securities partner, member FINRA/SIPC

This is not an offer, solicitation of an offer, or advice to buy or sell securities or cryptocurrencies, or open a brokerage account or cryptocurrency account in any jurisdiction where our Securities partners are not registered or licensed, as applicable.

No content on this website shall be considered as a recommendation or solicitation for the purchase or sale of securities. Stock companies are shown for illustrative purposes only and are not endorsements.

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